Cannot activate my license

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #4074
    fabbio79
    Participant

    Hi,

    I’m trying to update the plugin but I can’t because it isn’t getting activated. How can I solve this?

    Thanks!

    #4075
    Martin Stehle
    Moderator

    Hi Fabio, the most common reason is to try to activate the license under a domain different from the domain where the license was activated first. Since you purchased the Single Site License no further site is possible after the first activation.

    Your license is activated for ideiaq.com. To “move” a license you have to deactivate it in the old site and then activate it in the new site.

    #4076
    Martin Stehle
    Moderator

    If the old site should not exist anymore, no worry: just ask me to manually deactivate the license for the old site. After that you would be able to activate the license in the new site.

    • This reply was modified 4 years, 5 months ago by Martin Stehle.
    #4078
    fabbio79
    Participant

    Hi! Thanks for the quick reply! 🙂

    That was a temporary domain so I could test before migrate my old blog from blogger. Can you deactivate ideiaq.com so I can reactivate on http://www.ideiaquente.com? This one will be permanent.

    Thanks once again and sorry for the inconvenience.

    Sincerely,
    Fábbio

    #4080
    Martin Stehle
    Moderator

    I just deleted the old site license. Now you can activate your license in the new site.

    If you like the plugin I would be glad about your review.

    #4082
    fabbio79
    Participant

    It is working! Thanks! =) I’m gonna write a review now!

    #4407
    Thierry RUIZ
    Participant

    Hi Martin Stehle,

    I think I have the same problem as fabbio79.
    I can’t access the old site which my licence was activated. Would you mind delete the old site licence so I can activate my new site?

    Thanks.

    #4408
    Martin Stehle
    Moderator

    Hello Thierry, I deleted the old site URL and deactivated your license. Now you can activate it in the new site.

    #5607
    bo47
    Participant

    Hey I think I have the same problem.

    When I try to activate, it just opens a window that says “Are you sure you want to do this?”
    and a link that says “please try again”

    but it wont activate.

    Thanks!
    Bo

    #5608
    Martin Stehle
    Moderator

    Hi Bo, for me it seems to be a permission conflict by WordPress. Woudl you please send me a screenshot of it at info at quickfeaturedimages dot com?

    #5629
    bo47
    Participant

    Hi Martin

    Just tried it again, and now it works.

    Thanks for a quick reply.

    B.

Viewing 11 posts - 1 through 11 (of 11 total)
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