Inactive License

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  • #4226
    Michael Seppala
    Participant

    We purchased the pro license in Nov 2015, and installed the license in one site. However, the license is now inactive and can’t re-activate. Please help.

    #4234
    Martin Stehle
    Moderator

    Hello Michael, you purchased a license for a single site. Any further site is blocked for upgrades.

    To “move” a license you have to deactivate the license in the old site and then activate it in the new site.

    You can purchase the Unlimited License for as many sites you want.

    #4642
    Michael Seppala
    Participant

    I’m not trying move the license. This is the issue on single site (the same site that I initially activated the license). The site is hosted on the same location since we started using your plugin.

    #4653
    Martin Stehle
    Moderator

    Yes, and there is a redirection from the initially activated URL cazbah.wp3.cazbah.us to the new http://www.cazbah.net. These are different values so the license cannot work under the other domain.

    I just deactivated your license manually. Now you can activate it again under the new domain.

    • This reply was modified 4 years, 5 months ago by Martin Stehle.
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